Support

FAQ

• How do I unlock PutterForce? +

  PutterForce can be unlocked two ways. Putter.One owners receive a redemption code with their putter — enter it in the code field on the unlock screen and tap Redeem. If you do not have a Putter.One, you can purchase full access as a one-time App Store purchase via the same screen.

• I lost my redemption code. How do I get it back? +

  Contact us at the address below with your order number or the name on the order and we will reissue your code. Redemption codes are tied to your Putter.One purchase record. We can retrieve it any time.

• My code says "already redeemed". What do I do? +

  Each redemption code unlocks one device on first use. If you have replaced your iPhone or reinstalled the app, the unlock may have been cleared. Contact us with your order number and we will reset the code or issue a replacement.

• I purchased PutterForce but lost access. How do I restore? +

  Open the app. On the unlock screen, tap Restore purchase. Your purchase is tied to your Apple ID and will restore automatically. Make sure you are signed in to the App Store with the same Apple ID used for the original purchase.

• Which iPhone models does PutterForce support? +

  The Read tab — LiDAR green scanning, AR overlay and slope calculation — requires iPhone 12 Pro or later with a LiDAR scanner. Results, Training, and Extras work on any iPhone running iOS 17 or later. The haptic metronome works on any iPhone with a Taptic Engine (iPhone 7 or later).

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We respond to all enquiries within two business days.

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